汽车理赔现状研究毕业论文

汽车理赔现状研究毕业论文(选题审批表,任务书,开题报告,中期检查表,毕业论文21800字)
摘要：我国汽车保有量已上升到2亿辆左右，随着汽车产销量的大幅增长，车险投诉与纠纷也显著增加，车险行业中普遍存在的“无责不赔”惯例正遭受各方质疑。本文通过研究和分析汽车理赔相关知识，比较我国与国外汽车理赔市场的实际情况，结合长沙市的理赔现状，总结出影响长沙市汽车理赔发展的因素，根据分析结果提出未来长沙市汽车理赔市场的发展趋势，建立规范的，有秩序的，值得信赖的汽车保险理赔系统，为长沙市的汽车保险理赔市场的发展提供参考。
关键词：汽车；保险理赔；发展

Study on car claims status of Changsha
Abstract: Auto possession in China has risen to about 200 million cars, with a significant increase in car production and sales, car insurance complaints and disputes also increased significantly, car insurance industry generally exists in " No responsibility to not lose " practices are suffering from all parties questioned. This article through studies and analyzes the manage compensate relevant knowledge, is our country and foreign auto adjustments to the actual situation of the market, combining with the current situation in Changsha city claims, summarized the influence of the factors in Changsha city car claims, the future is put forward according to the results of analysis in Changsha city car claims the development of the market trend, and set up standard, orderly, reliable car insurance claims system, for the car insurance claims the development of the market to provide the reference.
Keywords：car； insurance claim；development
 

目    录
摘要……………………………………………………………………………………1
关键词…………………………………………………………………………………1
1  前言……………………………………………………………………………… 2
1.1  选题背景………………………………………………………………… 2
1.2  选题意义………………………………………………………………… 2
1.3  国外汽车保险理赔服务的模式………………………………………… 3
2  机动车辆保险的整体概况……………………………………………………… 4
2.1  机动车辆保险在保险中所占的比例…………………………………… 4
2.2  机动车辆保险的搜索指数……………………………………………… 5
2.3  机动车辆保险的基本险种……………………………………………… 7
3  机动车辆保险的理赔服务……………………………………………………… 7
3.1  理赔含义………………………………………………………………… 7
3.2  理赔流程………………………………………………………………… 8
4  长沙市汽车保险理赔服务模式分析…………………………………………… 9
4.1  理赔服务质量测评………………………………………………………10
4.2  理赔服务满意度调查……………………………………………………10
4.3  汽车保险承保和理赔市场分析…………………………………………11
4.4  一元线性回归预测………………………………………………………14
4.5  汽车理赔的经营特点及趋势……………………………………………17
4.6  利弊分析…………………………………………………………………17
5  长沙市保险理赔存在的问题分析………………………………………………19
5.1  缺乏产业意识及行业整体实力…………………………………………19
5.2  理赔效率低………………………………………………………………19
5.3  保险理赔陷阱多…………………………………………………………20
5.4  缺乏良好的社会环境……………………………………………………21
6  长沙汽车保险服务的发展策略…………………………………………………23
6.1  以产业链思维推动车险业务持续快速发展……………………………23
6.1  营造良好的社会环境……………………………………………………24
6.1  提高理赔效率……………………………………………………………24
7  结论………………………………………………………………………………25
参考文献…………………………………………………………………………… 26
致谢………………………………………………………………………………… 26
附录………………………………………………………………………………… 27